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FAQ

Purchase of the device:

How long is the warranty period of the device?

The device is covered by a 24-month warranty with the support of a Slovak manufacturer, who has been manufacturing various devices for more than 25 years. You are not buying a device from a doubtful country of origin or from a company that will cease to exist in a month or year causing you not to have spare parts for the device. 

What are the delivery times?

Devices are ready for shipping in 3-5 working days from the order date. This is due to the big demand on market now.

How can I order the device?

We work with dealers around EU for SRSmedilux brand. Actual DEALER network is listed here. If your country is a missing DEALER or you like to become a DEALER, please contact us directly by email on sales@SRSmedilux.com.

How do you handle shipping?

We use DPD/DHL/TNT global forwarders. Shipping costs will be calculated according to the destination. 

How do I pay for the device?

Wire transfer upon an advance invoice.

What is the size and color of the device?

Size: 600 x 150 x 70 mm
Color: RAL7035
Weight: 3.9 kg

Are the devices certified?

Devices are certified by an accredited laboratory and fulfill all the requirements for the CE mark. If you need a protocol of the device certification please contact us.

Low Voltage Directive 2014/35/EU                     

  • EN 60335-1:2012/A11:2014/A13:2017
  • EN 60335-2-65:2003/A1:2008/A11:2012

EMC Directive 2014/30/EU

  • EN 61000-6-3:2007/A1:2011
  • EN 61000-6-1:2007

RoHS directive 2011/65/EU

Function principle:

How does the device work?

The device uses fans to suck air of the environment into a special chamber equipped with a UV-C germicidal light source. UV-C radiation then irradiates viruses, bacteria and fungi in the flowing air and they are completely destroyed. This method is one of the most effective methods of disinfection. Germicidal UV-C radiation in the chamber of the lamp causes the destruction or damage of RNA and DNA. It is a photochemical process of disinfection / sterilization. There are no chemical or toxic products used in this process.

Is the device safe for home use?

The device is safe for use by unexperienced users as it does not require any operator intervention for its operation. However, when replacing the lamps, it is necessary to proceed carefully. Please follow the manufacturer’s manual or contact our service and we will help you. 

Is the device also suitable for a doctor’s practice or pharmacy?

Yes, the device is recommended in these places as the risk of contamination of the area with viruses is significantly higher than at your home.

Is the device suitable for a kindergarten or children’s play area?

Yes, the device is also recommended in these areas and is safe to use. Keep it out of reach of children !!!

It is a device suitable for a dental clinic?

Yes, the device is also recommended in these places and is safe to use. However, make sure to keep it away from water.

Installation and use:

How do I calculate how many devices I need?

Compare the airflow in m³ per hour of the SRSmedilux device and the competition. You can calculate this value by multiplying the area of room (in m²) by its height. The SRSmedilux device has an airflow of 57 m³ per hour. If we run the device in a room with area of 23 m² and height of 2.5 m, it will be able to filter the air in it within an hour.       

Therefore, if another manufacturer of such a device defines the airflow per hour as e.g. 10 m³, their device can filter the air in a room with an area of ​​4 m² and a height of 2.5 m in an hour. Mathematics and physics apply equally to everyone…      

Device located in a small shop: 

In a small shop, we recommend using one device in a place, where most customers are present. We can assume that it is the cash register area, where the device is permanently turned on during the business hours. If you have several cash registers in a shop, we recommend using one device at each cash register for the effective protection of the cashier and the buyer.   

Device located at home: 

In a regular household, where the size of the rooms is up to 22 m², we recommend using one device that is located in each room for about 60 minutes, so as it disinfects the air in the room. You can then move the device to another room and perform air disinfection. In case you need to disinfect several rooms at once, use several devices.    

Equipment located in the pharmacy: 

We recommend the same as for a shop, i.e. we recommend using one device in a place, where most customers are present. We can assume that it is the cash register area, where the device is permanently turned on during the business hours. If you have several cash registers in a shop, we recommend using one device at each cash register for the effective protection of the cashier and the buyer.

Does the device have to be turned on permanently in the room or is it OK to turn it on for a certain amount of time? 

In areas with frequent movement of a large number of people such as waiting rooms, offices, doctor’s practices, pharmacies and shops, we recommend leaving the device turned on permanently.    

When using the device at home, proceed as described in section Device located at home.     

Why can’t your device protect 300 m² of space? Your competition says their device can…

The device sucks air from the room during its operation. For the effective elimination of viruses, it is necessary to filter this air at least once every 8 hours in an area of 1-2 people present. If there are more people in the room or if it is a public space, it is necessary to filter the air several times in a short time. Therefore, we recommend more devices or a special device type for larger spaces.

Device noise:

Is the device really quiet? I have a small child and I want to install the device in its room.

Yes, the device is really very quiet, the noise level is up to 20 dB, i.e. you will not hear it even in the middle of the night at a distance of 2 m from it.

Why is the device’s noise important?

During its operation, the device sucks air from the room through fans that have a specific noise level. Of course, you don’t want to be disturbed by the constant noise of fans while working or watching TV or reading your favorite novel. For this reason, we have equipped the device with special fans with the quietest operation on the market. The fan guarantees a maximum noise level of 14 dB.

Is the noise level of over 30 dB tolerable?

In our opinion, it is tolerable, but only for industrial use. If the seller claims that you will not hear the device, they are most likely misleading.

Comparisons:

Why should I buy your device and not any air purifier for 100 euros?

The available purifiers on the market are equipped with a small source of the UV-C radiation. The types we tested at a price level of up to 300 euros were all equipped with a source with a maximum of 8W UV-C. Our device works with 36W or 48W UV-C sources, i.e. it is at least 5-6 times more powerful than the other devices.

Servicing:

How do I know that it is necessary to replace the discharge lamp?

The device is equipped with three LEDs and an acoustic indication

  • GREEN: illuminates when the device is turned on and working properly
  • RED: flashes or illuminates if there is a problem with the device
  • BEEP: indicates that the lamp needs to be replaced or there is a serious problem with the device

Who will replace my lamp? I don’t want to change it myself.

The lamp has a lifetime of approx. 8000 hours. With an operation of 8 hours per day, you will have to replace it in more than two and a half years. If the device reports a request to replace the lamp, please contact our service and we will help you with the replacement.

Accessories and controls:

Can I control the device remotely?

Yes, we can recommend a manual clock that can even be set by your grandmother or a WiFi switching module that can be plugged into the socket. This way you can set the on-off switch if you are at home or even on your way home.

Is a stand with wheels also available?

Yes, the stand will be available on May 10, 2020.  We are working on its production at the moment.

Industrial equipment:

Can you also make a specific custom-made device? I.e., I have no noise limitation as I want the device for the storage room.

Yes, of course! Contact us at sales@SRSmedilux.com and we will design and manufacture the device according to your specific requirements.